Shipping policy

SHIPPING POLICY

SHIPPING & ORDER PROCESSING

  • Flour & Devour Cookie Co. & Bakery ships macarons, and other baked goods, throughout the United States using UPS and USPS as our third party shipping carriers.
  • Orders are only shipped nationwide, using UPS or USPS two day shipping, Monday, Tuesday, Wednesday, and Saturday to avoid weekend overlays. We do not ship nationwide on Thursdays (with the exception of Overnight orders), Fridays, or holidays.
  • Orders placed after 3:00 PM CT will begin standard 3-5 business day production and processing on the next business day. Orders will then be shipped the following shipping day AFTER completed production (Monday - Wednesday).
  • Orders placed after 3:00 PM CT on Wednesday will ship on the following Monday excluding business holidays.

NATIONWIDE SHIPPING GUARANTEE

  • Shipments can only be delivered to a street address within the United States.
  • UPS and USPS will not to deliver to P.O. Boxes.
  • Flour & Devour Cookie Co. & Bakery is not responsible for delays in delivery times due to incorrect or incomplete addresses.
  • Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for UPS or USPS.
  • Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered, UPS or USPS may require a signature for delivery at the discretion of the driver.
  • Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates.

LOCAL DELIVERY

  • Orders can be delivered within Tuscaloosa, AL, or surrounding areas only.
  • Local Delivery orders are not eligible for Same Day or Next Delivery.
  • Local Deliveries are made Monday through Sunday, excluding holidays.
  • You can select your desired delivery date and morning or afternoon window for Local Delivery during the checkout process. 
  • We highly recommend that you select a time when someone will be available to accept your Local Delivery package. If our 1st Delivery Attempt is unsuccessful, our Customer Service Team will reach out to you to schedule a 2nd delivery attempt in a future delivery window. ADDITIONAL CHARGES MAY APPLY.

ORDER PICK-UP

Orders may be picked up at both party’s convenience at the agreed upon location and time.

GUARANTEED FRESHNESS

All macaron, gourmet apples, and certain truffle deliveries are shipped using two-day service in an insulated bubble mailer with an ice pack to ensure the quality and freshness of our products during transit. NOTE: The ice pack may no longer be cold upon arrival, THIS IS OK! The ice pack helps the product stay cold during transit and may be thawed by the time your package arrives. Please read our full Shipping Policy for more information.

For best results, our Macarons,Gourmet Apples, and certain Truffles should be refrigerated upon arrival and consumed within 5-7 days of delivery. Macarons, cookies, and decorated cookies can alternately be frozen upon arrival for up to 8 weeks. If you will be storing them in a refrigerator, please allow approximately 10 minutes to reach room temperature or 30 minutes if coming from the freezer.

Color may vary slightly from photographs shown as our products are made by hand.

RETURNS

  • Due to the perishable nature of our products, Flour & Devour Cookie Co. & Bakery does not accept returns.
  • There are no returns or exchanges.
  • Circumstance Pending, Flour & Devour Cookie Co. & Bakery will consider issuing a credit or re-order.
  • If, for some reason, you are unsatisfied with your purchase, please contact our Customer Service Team WITHIN 2 DAYS of when the package was receive and provide a photo and detailed description of issue, and we will make every effort to make sure you are happy with your Flour & Devour Cookie Co. & Bakery experience. Due to the perishable nature of our product, all claims submitted after the 48 hour delivery window or without proper photo or order number will not be eligible for return, refund or reship. 

CANCELLATIONS AND MODIFICATIONS

Orders may not be cancelled after 12 PM CT of the order date. For order cancellation or modification requests, please contact our customer service team immediately. We will do our best to accommodate your needs, however, such requests may not be possible due to the order processing schedule.

SPECIAL ORDERS AND LARGE QUANTITIES 

When ordering quantities greater than 2 dozen macarons or any custom orders, please place your order at least 14 days prior to your desired delivery date. Orders not placed within 14 days of desired delivery date are subject to rush fees. For more information about special orders, custom flavors, colors, and macarons for events or special occasions please visit our Custom Quote pages.

CONTACT

The Flour & Devour Cookie Co. & Bakery Customer Service Team can be reached Monday–Friday, 9:00AM–5:00PM CT. Please email us at info@flouranddevour.com with any questions. We will do our best to accommodate your needs and make sure you are happy with your Flour & Devour Cookie Co. & Bakery experience.