Custom Cookie Orders

Placing An Order

  • I do not accept orders through messaging on any social media platforms! You must fill out a Custom Decorated Cookie Quote Form
  • Orders for large events or weddings MUST be placed 6 weeks in advance. No exceptions!
  • Orders for birthdays and other small events MUST be placed 3 weeks in advance. No exceptions!

** I do occasionally accept rush orders if my schedule allows it. There will be a $75 fee on all rush orders, including a possible $45 overnight shipping fee.

 

Mock Ups and Invoices

  • Once I receive and review your quote, you will receive an email containing information on your inquiry as well as an invoice link.
  • All invoices are due within 48 hours to hold your date. If you fail to pay, the invoice will be cancelled and your date becomes available to the next person in line for that date.
  • If your order allows for a security deposit, it must be paid within 48 hours to hold your date. If you fail to pay, the invoice will be cancelled and your date becomes available to the next person in line for that date.

** All security deposits are non refundable. There are no refunds on ANY orders. If you need to cancel your order, you are welcome to move your date to another available date. You can even change the order type and theme if need be. If that option doesn’t interest you, then you are welcome to use your paid amount as store credit for any of our available products.

  • Payment plans and Sezzle are available for custom orders. ** Please note: Orders must be paid in full before cookie production begins. If you fail to pay in full, your order will not be fulfilled.
  • Mock Ups are hand drawn and digitally created to give you a preview of your designs. They usually take 2-3 days to create and will be emailed to you for final approval of design. Changes cannot be made to your design after final approval.
  • Mock Ups are only available to customers who order and pay invoices 4 weeks in advance of shipping date, and are not available on rush orders.
Custom Cookie Order Minimums

 

 

  • There is a 2 dozen minimum (24 cookies) on all orders for birthdays or other special occasions.
  • There is a 4 dozen minimum (48 cookies) on all orders for large events, weddings, or corporate events.

Shipping and Delivery

  • All orders for weddings or large events will be delivered 4 days before your event date
  • All other orders will be delivered 2 days before your event date, unless you have a rush order. Rush orders will be delivered 2 days before event OR the day before the event.

** While shipping delays due to COVID are always unfortunate, we are not responsible for your items arriving later than expected. We always pay for 2 Day OR Overnight shipping through UPS and expect them to deliver within said time frame. Refunds will not be issued for late delivery on any rush orders!! **

  • All cookies are individually heat sealed in food safe bags and will remain fresh for 4 weeks.
  • All cookies are secured in bubble pouches when shipping to prevent breakage. Edible ‘cookie glue’ will also be provided in case of breakage.

** Cookies are always baked fresh before shipping out!

 

** BASED ON AVAILABILITY AND HOLIDAYS, I RESERVE THE RIGHT TO DECLINE ANY COOKIE ORDERS AND QUOTES **